At Digital Staffing Age LLC, we are committed to providing exceptional staffing services and ensuring client satisfaction. This Return and Refund Policy outlines the terms and conditions governing service agreements, cancellations, and refund processes for our professional staffing solutions.

Service Agreement Terms

All staffing services provided by Digital Staffing Age LLC are governed by written service agreements that specify the scope of work, placement terms, fees, and performance expectations. Clients are encouraged to review these agreements carefully before engagement.

Standard Service Commitments

• Qualified candidate screening and vetting according to specified requirements
• Timely placement within agreed-upon timeframes
• Ongoing support during the placement period
• Compliance with all applicable employment laws and regulations

Cancellation Policy

Client-Initiated Cancellations

Clients may cancel service agreements under the following conditions:

• Before Candidate Placement: Full refund of any advance fees paid, minus administrative costs (up to 10% of total fees)
• Within 30 Days of Placement: Partial refund or replacement candidate at no additional charge, subject to performance review
• After 30 Days: No refunds available; standard contract terms apply

Temporary Staffing Cancellations

For temporary staffing arrangements, clients may terminate assignments with 24-hour written notice. Fees for hours already worked are non-refundable.

Refund Process

Approved refunds will be processed according to the following timeline:

• Refund request review: 5-7 business days
• Approval notification: Within 2 business days of review completion
• Refund processing: 10-14 business days from approval
• Refunds issued to original payment method

Required Documentation

To process a refund request, clients must provide:

• Original service agreement reference number
• Detailed explanation of the refund request
• Supporting documentation (performance reviews, correspondence, etc.)
• Contact information for follow-up

Exceptions

The following circumstances are not eligible for refunds:

• Changes in client business needs or organizational restructuring
• Candidate performance issues arising from inadequate client training or supervision
• Terminations due to client workplace conditions or culture misalignment
• Services already rendered and completed according to agreement terms
• Requests made more than 90 days after service completion

Contact for Disputes

If you have concerns about our services or wish to discuss a refund request, please contact our client services team:

We are committed to resolving all disputes fairly and promptly. Our team will respond to all inquiries within 48 hours during business days.